Southern Cross Care (WA) has been serving people in need for over 50 years. The organization was founded in 1966 by a small group of men from the Order of the Knights of the Southern Cross who wished to meet the healthcare needs of the elderly and vulnerable in the community. They mortgaged their homes to establish SCC (WA). Today, SCC (WA) continues to support the complex healthcare, care, and accommodation needs of our ageing population and those living with mental illness.
SCC (WA) has a dedicated workforce of over 900 employees and 170 volunteers who strive to make a meaningful difference in people’s lives. From the frontline care staff and nurses to those in support or leadership roles, their staff are fuelled by a joint desire to make a tangible impact on the lives of those who once cared for us.
Our aim is to help our residents and clients feel happy, supported, and cared for while maintaining their dignity and choices in their life journey. Whether they live independently in their own home, in one of our retirement villages, or require a higher level of physical or mental health care, we are committed to providing them with the best possible care.
Residents and clients
The people who reside and receive services from Southern Cross Care are not just anonymous individuals but dedicated family members such as fathers, mothers, husbands, wives, sons and daughters.
In addition, many of them have bravely served their country on the frontlines, been awarded prestigious honours such as the Order of Australia for their creative contributions, and been recognised for their remarkable service to the community. Some of them have even founded universities and entertained the whole nation.
Despite facing adversities such as disability and illness, they have learned to live their lives with determination and positivity, and some have even triumphed over mental health challenges to become more independent.
One of their residents has even reached the ripe old age of 106!
Their promise to residents and clients
Southern Cross Care makes the following promise to their residents and clients. Their purpose is to help people live incredible lives, every single day with a community they can stay connected to.
They also aim to transform the way the aged-care sector works and improve the experiences of their residence, while also ensuring they realise the are extraordinary people who still have lots of living to do.
Services
Overall, Southern Cross Care offers a wide range of services. They include the following:
- Residential Aged Care
- Retirement Living
- Home Care
- Respite Care
- Dementia Care
- Mental Health Support
- Disability Support
- Southern Cross Housing
- Transitional Care Program
- Southern Plus Realty
- Pastoral Care
- Palliative Care
- Housing the Homeless
Leadership
Southern Cross Care is proud to have a highly experienced Board of Directors who come from various industries including health, public service and the corporate sector.
The Board is led by Bradley Prentice, who is the Chair. He collaborates with an Executive team to provide strategic leadership and governance to the organisation.
Overall, they work towards the goal of ensuring that SCC stays true to its vision of providing compassionate, equitable and fair services to the community as a whole.
Consumer Experience
Southern Cross Care believes in providing excellent services that meet the needs of all residents, families and clients. They realise the importance of making them feel heard, supported and valued. That’s why they encourage them to share their concerns, feedback, or suggestions for enhancements.
They also have dedicated feedback stations at their residential aged care homes where people can share their experiences. They also provide the opportunity to take part in forums and group listening circles to share opinions and ideas.
To gain valuable feedback, they run consumer surveys on a regular basis. They also have a comprehensive complaints and feedback process, and they take every bit of feedback they get very seriously.
They have also introduced a Consumer Advisory Committee, which gets together on a quarterly
basis. This committee shares their knowledge based on their lived experiences in relation to their approach to accommodation and service delivery across residential care, home care, mental health, disability services and retirement living.
