Everything you wanted to know about Like Family

As a registered NDIS provider, Like Family is dedicated to reducing the loneliness and social isolation that many elderly, ill, or disabled individuals in Australia experienced.

They achieve this by connecting these people with local support workers, who they refer to as Social Carers. These professionals are capable of providing community and social support to their clients in the form of transportation, companionship at events, shopping, housework and general assistance with appointments.

Their Social Carers can help you participate in the community, achieve independence, and better enjoy life through a wide range of activities that relate to health and well-being, including everything from arts and crafts and buying groceries to meal preparation and household tasks.

They also offer small-group and overnight support to ensure their clients receive the help they need when they need it.

What makes the Like Family different?

Everything you wanted to know about Like Family

Since their launch in 2016, Like Family have assisted thousands of Australians in gaining independence, establishing lasting and meaningful relationships and acquiring new skills.

They are proud to be one of Australia’s most trusted providers of disability and aged care support, with a rating average of 4.7/5 on Google from well over 100 reviews.

What sets them apart from others is that their hourly rates for 1:1 social support are 16% below the NDIS price guide. Moreover, they don’t charge you added fees.

Whether you are an NDIS participant, are paying privately or have an Aged Care package, they will help you make the most of your budget.

They believe in creating long-lasting and meaningful relationships, which is why they are committed to matching you with the right Carer – and not just any Carer.

On their website, you can search for Social Carers based on location, age and other criteria such as support experience.

Available services

If you are ill, disabled or an elderly person in need of affordable domestic support, the Like Family provides help with a range of services including:

  • Creative Arts
  • Cleaning
  • Sport and Fitness
  • Social Activities
  • Transport
  • Support Work

How it works

You can access the Like Family service in three straightforward steps.

1. Post your activity

Essentially, this is a bit like a job advertisement. You simply tell the Social Carers what you would like done and at what time and day.

2. Contact a Social Carer

Additionally, you can search for and reach out to Social Carers who are a match to your needs, location and interests.

3. Set up a Meeting

To establish if you are a good match with the Social Carer, you can set up a meeting with them. Overall, you can set up five free meet and greets.


Everything you wanted to know about Like Family

Like Family takes pride in offering affordable and simple pricing options for its members who require social support and domestic assistance.

They allow you to use your NDIS funds, Home Care Package, or pay out of pocket to access their services.

To help you do this, they try to keep their pricing structure as straightforward as possible – so the only decision you need to make is who you want to hang out with.

Their hourly rates are very reasonable and don’t vary based on the activity you choose or the Carer you work with. Subsequently, you can expect to pay around $55 on weekdays and $74 on weekends for a one-on-one session.

Overall, the Like Family believe in empowering their clients to achieve their goals in the way that suits them best. That is why they allow them to choose the type of support that works best for them, whether it’s online support, sleepover support or group bookings.

They also believe in fair pay for their workers and compensate them accordingly for their invaluable work. Anyone can view their support worker pay rates at any time to confirm that their workers are treated fairly and respectfully.

Frequently asked questions

Here are some frequently asked questions about the Like Family.

How can a Like Family Support Worker assist me?

Their support workers can assist you in various activities that can help you become more independent, participate in community events, and generally enjoy a better quality of life.

These activities include helping with meal preparation, household chores, transportation, developing your artistic skills and accompanying you to social events. However, they are not authorised to help with any personal care or medical requirements.

Why are Like Family cheaper than the NDIS suggested hourly rate?

Their goal is to make social support sustainable and accessible for everyone, irrespective of their funding and budget.

Like Family strongly believe in community participation and its ability to provide maximum care to individuals – which enables them to set bigger and better goals for their Capacity Building plans and Core Support.

Do the Like Family charge any hidden fees?

Like Family wants their pricing to be as simple and transparent as possible, which means you do not get charged for hidden or added fees such as those for subscriptions, pre-payments, or credit cards.

Overall, the only charges you incur will be for the time the Social Carer you spend with you.

Where does the Like Family operate?

At present, the Like Family provide their social support services in New South Wales, Victoria and Queensland.

If you reside outside of these areas, they also offer video and phone bookings.

Contact Details

Everything you wanted to know about Like Family

If you want to get in touch with the Like Family, you can do so in the following ways:

Phone: 1800 545 332

Website: http://www.likefamily.com.au

Email: hello@likefamily.com.au

They can also be reached on the following social media platforms.

Facebook: @likefamilyau/

Instagram: @likefamilyau/

Twitter: @LikeFamilyAU

Operating Hours

The main operating hours of the head office for the Like Family are between Monday to Friday from 8 am – 6 pm.

They do have a 24/7 customer support service though.